Sean Holmesby

.NET and Sitecore Developer

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Sitecore Package ‘Installation was aborted by user’

Ever seen this error in Sitecore?

Installation aborted

Installation aborted

I have seen this all too often…. even when I haven’t cancelled the installation.
I always thought it was an error with my instance….and ended up installing the package via another means (Sitecore Rocks).

Mike Edwards quickly mentioned the issue to me when I was screen sharing with him about some other issue, and this came up. It was one of those ‘I can’t believe I didn’t know that’ moments.

Turns out the error is shown when files are being overwritten, and a popup window is attempted to be shown by Sitecore to allow you to overwrite the file.
If popups are blocked in the browser, the installation fails with this error.

I never knew this because sometimes the popup blocker notification isn’t shown very obviously in Chrome (see image below).

To fix this, click on the popup blocker notification to the right of the address bar, and allow popups.

popup blocker

Then reinstall the package, and you’re good to go.

10 Responses to Sitecore Package ‘Installation was aborted by user’

  1. Paul Tiemann says:

    Ahhhh!!!!!! Thanks! Was fighting this for two hours, duh!!!! Installing on a new server with a clean chrome install.

  2. Hardcore says:

    Nice Option Seany!

  3. Max says:

    I ran into this issue today… somehow my popup settings were cleared and this error message was completely useless.

    Thanks for this helpful post!

  4. Adrian Liew says:

    You saved my life Seany! Great post.

  5. Pingback: Sitecore error: Installation was aborted by user | CodeBuildPlay

  6. Vinod says:

    This is one of those moments when the super techie guy putting his best foot forward feels like a complete dumb ass…..

    Thanks so much the tip. Now I can hate Sitecore a little less.

  7. Gareth says:

    Aarrrrrrrrrrrgggggggggggghhhhhh ! After missing such an obvious check but instead checking a dozen other things, all I can say is .. thanks fella, you’ve saved the day !

  8. Sean Sparkman says:

    I disabled pop-up blocker, selected overwrite, and pushed the apply all button, but I am still seeing the error aborted by user. I am running Sitecore 6.5.2. Any ideas? I’ve tried all the different options.

    • sholmesby says:

      I haven’t seen this error shown for any other reason other than the popup blocker.
      Does the package take a long time to install? I’m thinking it could be a timeout issue?
      Maybe check the logs and see if they say anything.

      Let me know how you go.
      Thanks
      – Sean

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